General Policies & Information

Check-in/Check-out & Hours

• RV/tent campsite check-in: after 1 p.m.
• RV/tent campsite check-out: before 12 noon
• Rental check-in: after 4 p.m.
• Rental check-out: before 11 a.m.
• The primary occupants of any site/rental accommodation must be at least
  21
  years of age.
• Guests/visitors under
  16
  years of age at the time of check-in are considered children.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Pets are welcome.
• We do not allow pets in rental accommodations; however, we do allow documented service animals and a documented service animal may have stayed in a vacation rental. In the state of New York ADA law, a service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Emotional support animals, comfort animals, and therapy dogs are not service animals under the new NYS ADA law.

After Hours Arrival

• For late arrival arrangements, please contact the resort directly at (518) 654-6260 prior to arrival.

Reservation & Payment Policy

• You will be charged a deposit at booking, up to 1-night rack rate. Any remain balance will be due prior to your arrival date.
• The rates displayed do not include any service fees, optional incidentals, applicable tax or gratuities.
• All reservations are based on 2 people. Additional people may be charged an extra fee for each day of the reservation. There is no discount for one person reservations.
• There is a maximum of 6 people allowed per reservation.
• Visitors are permitted. Day and/or overnight visitors are charged an additional fee.
• One RV or tent allowed per site. There is an additional $10/per night fee for 1 additional tent per site.
• There is a 3-night minimum for each of the following holidays: Memorial Day, July 4th, Labor Day, and Columbus Day.
• Holiday rates may be higher.
• During July and August, there is a 7-night minimum stay for lake front and rental reservations.
• If you use a credit card for a deposit, guarantee or payment, you authorize MHC Property Management L.P. to charge any expenses incurred during your stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what you owe.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation & Refund Policy

• Camping is an outdoor experience. As such, we do not give refunds due to the discomfort of nature or for early departures.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Campground Services & Information

• Entrance onto Alpine Lake RV Resort constitutes permission for management to photograph/record the guest/visitor while on the premises and to use any resulting picture or recording for any lawful purpose without compensation to the guest/visitor.
• All guests/visitors assume all risks and dangers related to the act of camping in an outdoor environment. Risks and dangers include, but are not limited to, the dangers and risks of encountering insects or animals; participating in recreational activities (such as: hiking, biking, swimming, boating, etc.); or exposure to inclement weather. Guest/visitor agrees that the resort, its owners, agents, and employees are not liable for injuries or property damage resulting from such risks and danger.