General Policies & Information

• Policies subject to change without prior notice.

Hours

• Campsite check-in: 1 p.m.
• Rental check-in: 4 p.m.
• Check-out: 11 a.m.

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21 years.
• Guests aged 12 years and under at the time of check-in are considered children.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

After Hours Arrival

• To ensure a smooth check-in, all guests must arrive by 9 p.m. If you’ll be arriving outside of this time, give us a call during business hours at (845) 626-5521 to make arrangements for a late arrival. If you have made no arrangements for a late arrival, you're welcome to park in front of the campground and check in the following morning.

Reservations & Payments

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• RV sites and lodging typically accommodate four guests. Guest fees are added per day to the reservation rate for each additional guest over four.
• Campsites will be held until 8 a.m. the day after the scheduled date of arrival, unless we are notified of a late arrival.

Cancellations & Refunds

• No refunds will be issued for early check-out.
• If a member or guest fails to arrive (a “no show”) for a campsite reservation, he/she will be charged a cancellation fee of $50.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Campground Services & Information

• We do not include linens in rental accommodation.
• Guest will be charged the full current market retail price for any late check-out.
• During the high use/summer season 50 amp, full hook-up sites are not guaranteed and may not be available at check-in.
• Sites that accommodate RVs up to 50 feet include water and 30/50 amp electric service.
• Site assignments are made prior to arrival.
• Sewer hookups are available based on booking availability.
• Cable TV is also available.
• All sites are back-in only.
• We do not offer long-term or winter storage.
• Additional Fees:
  • Additional cleaning fee (cabin rental): $150
  • Unattended rig: $32 per day
  • Golf cart registration: $35
  • Package fees: $5 to $20 (depending on size and weight)
  • Visitor Fee: $20 per car/per day

Pet Policy

• Pets are welcome (limit 2 dogs per site). New York State requires all pets over four months of age to be licensed. To obtain this license, owners must provide proof of current rabies vaccination, as well as proof of spaying or neutering (if applicable). Please be prepared to provide proof of vaccination or a valid NYS pet license upon arrival. All pets must be kept on a leash, cleaned up after, not left unattended, and must not infringe on the peace and enjoyment of your neighbors’ camping experience. By law, pets are not allowed in public buildings, including food service areas and the pool area. This does not apply to service animals.
• Guests are subject to additional pet fee at current market rate for rental accommodation.