General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• RV Check-in: 12 p.m. - 8 p.m.
• Villa check-in: 3 p.m. - 8 p.m.
• Check-out: 11 a.m.
• Minimum check-in age is 21 years.
• Guests aged 17 years and under at the time of check-in are considered children.
• Gate closes: 5 p.m.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

Pet Policy

• Pets are allowed, except in Lakeside villas.

Rental Policy

• All rates will be taxed.
• Rates cover up to 4 people.
• Additional people are $10 per person per night. Must be paid in full at time of reservation. Maximum 10 people.
• Minimum rental period is 2 nights on regular weekends and 3 nights on holiday weekends.

Reservation & Payment Policy

• Your credit card will be charged Itinerary total prior to arrival, up to a maximum of one night rack rate. Security deposits are required on all rentals at time of reservation. Any remaining balance will be due prior to check in.
• Deposits must be paid on credit card only and prior to check in.
• Cash will not be accepted for security deposits.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• No refunds will be issued for early check-out. There are no refunds for holiday weekends: Memorial Day, Labor Day or Fourth of July. 
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation & Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Terms of use for Camping Credits:

• Re-booking is subject to availability.
• May only be used once.
• Credits are non-transferable.
• Excludes holidays, holiday weekends and special event weekends.
• Valid for a 12 month period.

Campground Services & Information

• Displayed rates and package prices are subject to change.
• Site assignments cannot be guaranteed.
• Parking is limited to two vehicles per site. Additional vehicles must be parked in the parking area next to recreation area.
• All rates include free use of the lower pools, canoes, & fishing, all activities and events unless otherwise noted.
• All RV rates are based on a family of 6.
• Rental rates are based on a family of 4 (additional person fees, local taxes & security deposit will be charged at the time of your reservation).
• RV sites include water, electric (30amp) & cable TV (and sewer sites when available).
• Reservations accepted for a minimum of 2 nights on regular weekends, and 3 nights on holiday weekends.
• The pool is open in May and the closing date is determined by the onset of cool weather - check with the office.
• Electric powered golf carts are permitted with a registration fee of $5 per day, or $50 per season due at check-in.