Policies & General Information

Check-in/Check-out & Hours

• Campsite check-in: 2 p.m.
• Campsite check-out: 1 p.m.
• Rental check-in: 2 p.m.
• Rental check-out: 11 a.m.
• Pool hours are 10 a.m. until dusk.
• Minimum check-in age is 18 years.
• Guests aged 17 years and under at the time of check-in are considered children.
• In order to rent a campsite, cabin or duplex, there must be one responsible adult 21 years of age or older in the party.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Check-in

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information.

Reservations & Payments

• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance will be due on arrival.
• Prices and site type are subject to availability.
• Displayed rates and package prices are subject to change.
• Site assignments cannot be guaranteed.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: By using a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds I have on deposit with MHC Property Management L.P. against what I owe.

Cancellations & Refunds

• No refunds will be issued for early departure or inclement weather.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Pet Policy

• Pets are allowed in specific duplexes and cabins. Please call Twin Lakes directly for availability. Pets are allowed but not in all duplexes or cabins. They must be kept on a leash at all times and in such a manner as to prevent being aggressive or a nuisance to others. Please clean up behind your pets. Pets are not to be left unattended outside of your camper.

Campground Services & Information

• Gas powered golf carts are not permitted.
• Golf carts are permitted for guests leasing for more than a 30 day period that have visited the store to obtain a park authorization decal. Guests are allowed golf carts for a charge of $5 per night or $25 for the year. You must have insurance on your golf cart and bring proof of insurance upon checking in. If a person is handicapped, the nightly or yearly fee can be waived.
• Electric motorized bikes are permitted for our 55+ guests. Guests who are physically challenged are also permitted to have a motorized bike after completing the proper paperwork and receiving a park authorization decal.
• Please do not arrive earlier unless you have made prior arrangements with the Campstore staff. A fee may be applied for early arrival.
• Please observe our park speed limit of 5mph unless otherwise posted.
• Please dispose of your garbage in our dumpsters located near the entrance of our park. Only household trash should be disposed of in our park.
• Alcoholic beverages are prohibited throughout the park except on campsites. At the campsite, they must be in a cup or a covered container, concealing the label.
• Campers may swim at their own risk in the pool. Please observe our swimming rules as posted (i.e. no diving, running, horseplay, etc.) Please remember there is not glass allowed at the pool. An adult must accompany children under the age of 14 years. Swimming in any lakes, ponds, or canals is strictly prohibited.
• ATVs are not allowed in the park. Licensed motorcycles only.
• No bicycle riding after dusk. No bike riding over the bridge. Children 16 years and younger must wear helmets.
• We are not liable for theft, vandalism, injuries, or acts of God that occur during your stay.
• Fireworks and firearms are prohibited.
• No pets or smoking allowed in the duplexes or cabins.
• Grills are not provided.
• WiFi available for an additional fee.