General Policies & Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check in age is 21 years.
• Guests aged 18 years and under at the time of check-in are considered children.
• Leashed pets are always welcome on the resort; but are not allowed in some of our rentals. However, we do allow service animals and a service animal may have stayed in a rental.
• For late arrival arrangements, please contact our Reservation Department at (877) 570-2267.
• Early check-in and/or late check-out may be available for an additional fee. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

Pet Policy

• Leashed pets are always welcome on the resort.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival. 
• Prices and site type are subject to availability. 
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.
• The rates displayed do not include any applicable service fees or charges for optional incidentals. 

Cancellation Policies

• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Campground Services & Information

• Free WiFi hotspots located at the Trading Post, Activity Center and Laundry Room. Please inquire about password and possible updates to this information as we are currently upgrading our campground guest WiFi.
• Speed Limit: 10 Miles per hour.
• Lodging Check-Out time: 11 am.
• Sites/RVs may not be left unattended overnight.
• Handicap Sites will be granted exclusively to guests who have a confirmation of reservation for a handicap site. While on property, please prominently display your handicap placard.
• Personal Conduct: Loud noises, offensive language and ill-mannered behavior will not be tolerated. Trespassing through other campsites is an example of unwelcome behavior.
• Quiet Time is 11 pm to 7 am. All guests must be at their own site/cabin during quiet hours.
• Visitors: Members may have up to 10 total occupants on the campsite. Guests must pre-register all visitors at the Welcome Center.
• Vehicles: Please prominently display your hang tag on your vehicle. Visitors and guests must register at the Welcome Center to obtain a hang tag. You may park up to two vehicles on your campsite. Additional vehicles are welcome to park in parking lots for $11 per vehicle per vehicle, per day.
• Golf Carts: Golf Cart Use is allowed by permit only. Please inquire at the Welcome Center (read more below).
• Bicycles/ Motorized Vehicles:  Children 12 and under must wear a helmet when riding bicycles. Please, no bike riding after dark. No ATVs or children’s battery operated/electric vehicles allowed in the park.
• Skateboard Use: Restricted to the Mohawk area parking lot.
• Recreation Areas: Please observe rules for our recreation areas. It is your responsibility to understand and follow all posted recreation area rules.
• Pets must be on a leash and under the control of a responsible person who will pick up after them immediately. Pets are not allowed in buildings, bathrooms, pools or playground areas.
• Fishing is permitted. State law requires a Fishing License for individuals 16 years and older.
• Alcohol:  There will be no alcohol consumption at any pool area. Other alcohol consumption must be concealed in a koozy or solid colored cup.
• Smoking:  All cabins, buildings and pool areas are Non-Smoking.
• Trash: Please dispose of trash in a dumpster or one of the many available trash receptacles.
• Sewer and Toilet Use. We are on a Septic System. Please, no flushing of paper towels, wipes, or diapers. ONLY Septic Safe toilet paper to be flushed.
• Trees: Please do not cut tree limbs or hang clotheslines, hammocks or tarpaulins from trees.
• Management reserves the right to fine or ask any guest to vacate the premises at any time if unwilling to follow the Campground Rules and Regulations.

Members and guests agree to indemnify and hold harmless Circle M from all claims, liability, loss and expense incurred by reason of injury to person or property, or both, of members, their family or their guests, arising from the use of Circle M properties, its facilities or surrounding areas. Members and guests agree that any dispute shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.

Golf Carts

Use of golf carts is permitted under certain conditions:

• Registration of golf cart required which includes agreement to golf cart rules, and release of liability (registration paperwork provided by campground).
• Proof of current insurance on golf cart must be provided.
• A one time registration fee of $25 is good for one calendar year - sticker provided for display on golf cart.

Pool Rules

• Please shower before entering the pool.
• Children under 14 years of age must be accompanied by a responsible adult at all times.
• Proper bathing suits must be worn; white t-shirts may be used as a cover up.
• Only U.S. Coast Guard approved flotation devices may be used in the swimming pool. Water wings or other inflatable swimming aids are not permitted.
• No recreational equipment or toys are allowed in the pool.
• No diving, flips or cannon balls into the pool.
• Attention: Facility attendants servicing pool areas are NOT lifeguards and are not trained to provide lifesaving assistance. 

Please review our policies carefully. You will be asked to sign a copy of this agreement upon check-in.